Overview
SmartTradersIndia operates a conditional fee model — Platform Service Fees are charged only when two conditions are simultaneously true: (1) the User's trading P&L for that algorithm is positive in the billing month, and (2) cumulative P&L exceeds the User's High Water Mark. Because the fee system already ensures you only pay when you profit, deducted fees are treated as non-refundable.
This policy covers three categories of charges:
- ●Platform Service Fees (monthly algorithm subscription fees)
- ●STI Wallet top-up balance (prepaid wallet credits)
- ●Extra linked account fees
Platform Service Fees — Non-Refundable
Monthly Platform Service Fees that have been successfully deducted from the STI Wallet are non-refundable for the following reasons:
- ●Fees are charged only after independent confirmation that the billing month was profitable for that algorithm.
- ●Fees are charged only after independent confirmation that the User's cumulative P&L has exceeded their High Water Mark.
- ●A GST-compliant tax invoice is issued for each fee deduction, creating an irrevocable tax event.
- ●The fee directly reflects genuine new profitable performance delivered by the Platform in that billing period.
If you believe a fee was charged in error (e.g., a system error resulted in incorrect P&L calculation), please contact support within 7 days of the billing date. We will investigate and correct any verified errors promptly.
STI Wallet Balance — Refundable
Unused balance remaining in your STI Wallet is refundable on request, subject to the following conditions:
- ●There are no pending Platform Service Fees due for the current or prior billing periods.
- ●Your account has no active subscription with a pending billing event within the next 7 days.
- ●The refund request is for a minimum amount of ₹100.
- ●Your account KYC is complete and bank account details are verified.
- ●There are no active disputes, fraud investigations, or account suspensions on your account.
Approved wallet refunds are processed to the verified bank account on file. We do not refund to UPI IDs, third-party accounts, or different bank accounts than the one verified during KYC.
GST (18%) already charged on any Platform Service Fees deducted from the wallet cannot be refunded, as the GST has been remitted to the Government of India.
Extra Linked Account Fees
Fees for additional linked accounts (₹499/month per account on Advanced and Pro plans) are charged on the same billing cycle as Platform Service Fees.
- ●Extra account fees charged for a completed billing month are non-refundable.
- ●If an extra account is removed before the end of a billing month, a prorated credit is applied to the STI Wallet for the unused days.
- ●Proration formula: Fee × (remaining_days ÷ days_in_month).
Prorated Credits on Unsubscription
When a User unsubscribes from a live algorithm mid-month, the fee for that month is prorated:
- ●If the month was profitable and above HWM: prorated fee = full_monthly_fee × (days_active ÷ days_in_month).
- ●If the month was not profitable or below HWM: no fee for that month regardless of days active.
- ●The difference between a pre-estimated fee and the final prorated charge, if already deducted, is credited back to the STI Wallet.
How to Request a Wallet Refund
To request a refund of your unused STI Wallet balance:
Non-Refundable Cases
Refunds will not be issued in the following cases:
- ●Platform Service Fees already charged for profitable months above HWM.
- ●Accounts suspended or terminated due to policy violations, abuse, or fraud.
- ●Wallet top-ups made via payment methods that have already been disputed or charged back.
- ●Refund requests made more than 90 days after the wallet top-up date.
- ●Cases where the refund amount is less than ₹100 (minimum refund threshold).
- ●Fees associated with services already rendered (completed billing months).
Payment Gateway Disputes
If you have initiated a chargeback or payment dispute with your bank or payment gateway for a SmartTradersIndia transaction, please contact us first at support@smarttradersindia.com. Chargebacks initiated without prior contact may result in permanent account suspension. We will cooperate fully with payment gateway dispute resolution processes.