Support Team — Typically responds within 2 business days

We're Here to Help.

Have a question about billing, KYC, your Delta Exchange setup, or anything else? Choose the fastest channel below or send us a message and we'll get back to you.

Send Us a Message

Fill out the form below — clicking Send opens your email client with the message pre-filled.

Before You Write

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Check our FAQ on the Pricing page for billing questions.

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For KYC issues — complete each step inside the Telegram app.

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Delta Exchange API issues — use the in-app Delta Setup flow.

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Invoice downloads — available in your Wallet tab.

Include in Your Message

Your Telegram username (@yourname)

The algo name or subscription involved

Date and time of the issue (IST)

UTR number for payment queries

Screenshot if relevant (attach to email)

Business Hours

Mon – Fri10:00 AM – 6:00 PM IST
Saturday10:00 AM – 2:00 PM IST
SundayClosed

Responses sent within business hours. Emails received after hours are replied to the next business day.

Expected Response Times

We categorise queries to route them to the right person and respond faster.

Topic
Recommended Channel
Response Time
General Inquiry
Email / Telegram
1–2 business days
Billing & Wallet
Email
2 business days
KYC & Verification
Email
2 business days
Technical Support
Email
2–3 business days
Delta Exchange Setup
Telegram + Email
1 business day
Legal & Compliance
Email
5 business days

Response times are measured in business days (Mon–Fri, 10 AM–6 PM IST). Urgent billing issues are prioritised.

Registered Business
SmartTradersIndia
Technology / SaaS Platform
GSTIN: 24AFUPP7744K1ZM
PAN: AFUPP7744K
Registered Office Address
13, Vishwas Bunglows
R.C. Technical Road, Ghatlodia
Ahmedabad — 380061
Gujarat, INDIA
Platform & Support
support@smarttradersindia.com
www.SmartTradersIndia.com
SAC Code: 998314
GST: 18% IGST on all fees